Northwest Performance Software, Inc.

ipPulse Logo ipPulse™ Support

This page contains support for ipPulse

Please review this web page before calling or emailing with your questions. Also, be sure to press the F1 key while using ipPulse to access the built-in help. Many questions are answered in the help file system.

Support Policy: version currently supported is 1.83. If you have an older version, please upgrade prior to asking your question.

Are you looking for a new 30 day trial period? Please contact us and tell us what you need.

Contacting Us

Email Support: Please visit the email contact page to submit a tech support request, submit a bug report or a new feature request (suggestion).

Phone Support: Due to limited resources, registered user voice telephone support is available only after we determine that your problem cannot be solved using email. Voice telephone support is available for registered users only during normal business hours from 9am to 3pm (Pacific Time, Seattle) on Monday through Friday excluding holidays.

Telephone: +1 (360) 683-9888

How to upgrade an old purchased ipPulse version

Add quick, dynamic tab functionality to transition through panes of local content, even via dropdown menus.

STEP 1 - How to identify the version (CDROM or Unlocked Trial) you have. Appies to versions 1.00 through 1.65 only. Version 1.70+ is not available on CDROM - go directly to step 2b. To see if you need to upgrade, check the version and release date on the About window--press the About button to see it. Select the upgrade method depending on which type you have.

The About button CDROM version registration information looks like this. If this is what you see, go to STEP 2a.

ipPulse Registration CDROM Version

The About button Unlocked Trial version registration information looks like this. If this is what you see, go to STEP 2b.

ipPulse Registration Unlocked Version


STEP 2a - How to upgrade an ipPulse CDROM Version

If you own the purchased version of ipPulse on CDROM, please note the CDKEY from the About window, then contact us for an unlock code. Please do this PRIOR to installing the latest trial version. We are no longer supplying a separate CDROM version.


STEP 2b - How to upgrade an ipPulse Unlocked Trial Version

To upgrade an UNLOCKED trial version 1.40 or later, download and install the latest trial version OVER your old unlocked trial version 1.40+. This means you should install the newest trial version to the same directory/folder as your current unlocked trial version. It will automatically find the current registration information.

Click here to go to the trial version download web page.